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Refund on the Website esclub.club

Russian Federation, Rostov-on-Don 01.06.2023

1. In what cases can money be refunded?
1.1. A refund can be requested if the esclub.club Website received funds from the User for any of the paid services on the esclub.club Website, but were not used in any way provided for by the agreement on this service/services or product/goods . The rules specified in this section apply if the service/services or goods/goods were purchased as part of a Pre-Order.

1.1.1. The service or product does not match the description.

1.1.2. You can request a refund within 14 days after the purchase of the service/services or goods/goods. This rule applies to all services and goods, unless otherwise specified in each individual case. The rules specified in this section apply, among other things, to services and goods purchased as part of a pre-order.

1.1.3. In any other possible cases, which are described in the Legislation of the Russian Federation.

1.2. Any returns are made strictly after checking the circumstances that serve as the basis for the return, together with representatives of the esclub.club Site. If the grounds are deemed insufficient, the refund may be denied.

2. Refund in case of theft of payment data
Claims for the return of funds for transactions, the challenge of which came from banks or executive authorities, are accepted for consideration. Together with the refund decision, access to the accounts from which the disputed payments were made is restricted.

3. Refund in case of technical problems when making a payment for a service or product
3.1. You can request a refund for the following reasons:
3.1.1. when making a payment, there was a technical failure on the esclub.club website;
You can request a refund for the following reasons:
3.1.2. the payment was processed with an error, for example, the service/services or product/products in the user account or were displayed incorrectly;
3.1.3. the payment doubled during the payment process, i.е. was charged twice for the same purchase;
3.1.4. when making a payment, the wrong account was used by mistake, i.e. at the time of payment, the user was authorized using an incorrect account, and the amount will be returned, except for the funds already spent and the commission paid by FANTASIS LLC.

3.2. Refunds are made strictly to the card or payment system with which the payment was made.

4. Refusal to refund
4.1. Refund requests will not be accepted under the following circumstances:
4.1.1. Payments were made through third-party platforms;
4.1.2. There are no valid reasons for the return;
4.1.3. There is no description of transaction details;
4.1.5. Payments were made using street payment terminals, Internet wallets or from mobile phone accounts;
4.1.6. Payments were made for the purpose of committing fraudulent actions, as well as other actions that violate the Terms of Agreement (https://esclub.club/terms/terms) of the site https://esclub.club and/or applicable law;
4.1.7. Payments were made using an error or vulnerability on the esclub.club Website or in any other way in order to obtain unreasonable benefits;
4.1.8. The result of the transaction cannot be reversed for technical or other reasons;

4.1.9. For any other reason described in the Consumer Protection Law.

5. Abuse of returns
If it is revealed that the user who applied for support is abusing his right to a refund, the user's request will be denied and appropriate measures will be taken in accordance with the Terms of Agreement (https://esclub.club/terms/terms) of the esclub website. club and the Legislation of the Russian Federation.
6. How do I request a refund?
To request a refund you need:

6.1. Go to the "Request a refund" section at: https://esclub.club/terms/refund
6.2. By clicking on the "Request a refund" button, fill out the form, describing in detail the reasons for the return.

---The version of the Refund Policy is located on the Site at: https://esclub.club/terms/refund

First edition dated 03.10.2022

Second edition dated 01.06.2023